CUSTOMER SUPPORT

Customer Service is the Name of the Game. And we've been dedicated to providing our customers with the BEST in customer service and product functionality since 1978.

FREE Technical Support

Training

Customization

FREE Technical Support

A perfect example of Customer Service is Technical Support. As you know, technical support today is a costly proposition, both for customers and software companies. It's costly for customers because they now have to pay for the technical support they used to get for free.

Not here. Our Technical Support is FREE! And it'll stay that way.

We all know how it feels to wait. Many software companies now tell you that you may be on the phone for 30 to 40 minutes before you'll get a support technician. And then you'll have to pay for the privilege of speaking to a real, live person instead of a recording (some companies are charging from $2.50 per minute to $25 per minute for technical support).

Not at INMASS/MRP. We believe technical support is absolutely essential.

When you need technical support, we will quickly put you in contact with one of our real, live software technicians. If you've reached us during a time of high-volume calls, we'll call you back. That's the type of personal service we believe in.

Additionally, our registered customers can visit the Online Support Center to browse and download technical notes, utilities, and software upgrades.

Training

The training program we offer is based on the extensive experience we've gained from training representatives from client companies for nearly 20 years.

We "custom" train our INMASS/MRP users. That is, we work closely with each of our customers to design a highly individualized training program for just that one company. Although we may have several training sessions running concurrently, only the personnel from one company are trained in each highly secure, confidential training session because we deal with their specific problems and their company's proprietary data.

The majority of our customers subscribe to three days of training; many train for an entire week. They all agree that the training sessions are extremely valuable because they learn that the software is much more powerful than they realized and that it can do many more things than they imagined. Our job is to show them how.

Our Director of Training is a CFPIM, CIRM, C.P.M., AND CQA, and he teaches MRP at the college level. He also teaches "Purchasing for Manufacturing Inventory Management," "Production Planning," "Just In Time (JIT)," "Capacity Planning," and "Production Activity Control". More important, he actually designs and installs the physical plant and MIS (data processing) for major corporations. In fact, ALL of our trainers must actually have used this software (as employees in live manufacturing environments) for a minimum of five years before they qualify to train our customers (our training director has used it for more than 10 years).

Customization

We have staff dedicated to customizing INMASS/MRP for our customers. We can add or modify fields, screens, functions, and even entire modules to fit your special situations and needs.

Each manufacturing company is unique. Sometimes, INMASS/MRP might better suit your needs if it were modified slightly to do something it might not have been designed to do originally. Customizing INMASS/MRP extends and enhances the functionality and effective life of the software and costs very little. In fact, if your custom can strengthen INMASS/MRP and be used by all of our other customers, there is no charge to you. We make your custom a permanent part of INMASS/MRP.